01.
Conclusion of the travel contract
You will be asked to pay an application fee set by the Company based on your travel itinerary and the agreed fare. The application fee will be applied toward the travel fee, cancellation fees and any other amounts the traveler must pay to the Company. Once the travel contract is concluded, the Company will promptly send the traveler, by fax or email, a document describing the travel schedule, the travel services, the travel expenses, other travel conditions and matters relating to the Company’s liability (hereinafter the “Contract Document”). Except where a special agreement is made, the representative who concludes the contract on behalf of a group is deemed to hold all of the group members’ rights relating to the conclusion of the travel arrangements, and all transactions and travel services relating to the contract will be handled with that representative. Personal information submitted with your application will be used only to the extent necessary to communicate with you and to arrange, and allow you to receive, the services provided by transportation and accommodation providers during your trip. Information received from customers is kept confidential and is never disclosed.
02.
Travel fee
To conclude a travel contract, the traveler must pay 30% of the travel fee as an application fee. The remaining balance must be paid 45 days before departure. If payment has not been received by the agreed final payment date, the tour may be canceled. Please note that once the tour has been canceled, the fee will not be refunded. Bank transfer and other payment fees are the customer’s responsibility.
03.
Services
Our services are as described in the descriptions, images and quotations on our website or in the written agreement with the traveler.
We reserve the right to change the details of a tour by email or on our website before the travel contract with the traveler is confirmed.
If events beyond our control occur, such as natural disasters, wars, riots, suspension of travel services by transportation or accommodation providers, orders from government authorities, or transportation services that do not operate as originally scheduled, and a change is unavoidable for the safe and smooth operation of the trip, we may change the travel schedule, the travel services and other terms of the travel contract after explaining to you in advance why the event is beyond our control and how it affects the trip. However, in an emergency, we will explain after the change has been made.
If the traveler requires special services before or during the trip, a separate written agreement must be made between the Company and the traveler.
04.
Change in tour price
04.1 Change in tour price
If the cost of the trip increases or decreases because the content of the trip changes due to natural disasters or similar events, the Company may increase or decrease the tour price within the range of that increase or decrease.
We are not responsible for changes in applicable fares, transportation costs, airport taxes, admission fees or similar charges. We will inform the traveler of any change in fares as soon as possible.
If the tour price is increased due to a natural disaster or other circumstances beyond the Company’s control, the Company will notify the traveler no later than 21 days before the start date of the tour.
04.2 Changes in the amount of travel expenses
Any additional costs arising from changes to the traveler’s own travel must be paid promptly. Examples include missing a flight, arriving late at a meeting point, having to leave the country due to health, personal or legal problems, and expenses resulting from illness or accidents during the trip.
Any expenses we pay on the traveler’s behalf in an emergency must be repaid immediately after the trip.
05.
The Company’s right to cancel
05.1 Cancellation before the start of the trip
If the minimum number of participants stated in the contract is not reached, we may terminate the travel contract at least 14 days before the start of the trip. If we terminate a travel contract at least 14 days in advance, we will notify the traveler immediately. More claims will be accepted.
05.2 Cancellation after the start of the trip
- When the traveler is unable to continue the trip due to illness, the absence of a necessary companion or other reasons.
- When the traveler violates the rules of group conduct and interferes with the safe and smooth operation of the trip, for example by disobeying the instructions given by our staff for the safe and smooth operation of the trip, or by assaulting or threatening our staff or other travelers.
- When it becomes impossible to continue the trip due to events beyond our control, such as natural disasters, wars, riots, suspension of travel services such as transportation and accommodation, or orders from government authorities.
In the cases above, the Company will refund to the traveler the portion of the tour price for travel services the traveler has not yet received, after deducting any cancellation fees, penalties and other costs that have been or must be paid for those services.
06.
The traveler’s right to cancel
Travelers may cancel all or part of their travel arrangements at any time.
If the travel contract is canceled, the traveler must pay for the travel services already provided, as well as the cancellation fees, penalties and other charges payable to transportation and accommodation providers for travel services not yet provided. In addition, the traveler must pay the Company the cancellation procedure fee prescribed by the Company and the Company’s handling fee.
<Cancellation procedure fee>
30% of the total cancellation costs / travel costs: 30 days or less before the start date of the trip
100% of the total cancellation costs / travel costs: from 29 days after the start date of the trip
07.
Claim for compensation
The Company suspends or deletes the use of personal information because the personal information is handled by the person beyond the scope of the purpose of use, or because it was obtained by an unlawful means (hereinafter, ‘use If you are asked to ‘Stop etc.’), the necessary investigation will be conducted without delay, and based on the results, the use of personal information will be stopped and the person will be notified accordingly. However, if you have a large amount of money to suspend the use of personal information, or if it is difficult to suspend the use of personal information and you can take alternative measures necessary to protect your rights and interests. , Take this alternative.
08.
Limitation of liability
If the Company suffers any damage due to the intentional act or negligence of a traveler, that traveler must compensate the Company for the damage. In the case of damage not attributable to the Company, the Company will notify the relevant provider.
Excursions such as mountaineering, trekking and mountain biking are adventure activities, and travelers should be aware that the risk of accidents is higher. These risks cannot be avoided, even with the most careful and experienced tour guides. Travelers participate in adventure activities such as climbing, trekking, horseback riding, rafting and mountain biking at their own risk.
09.
Immigration and health requirements
Travelers are fully responsible for complying with entry requirements, including passports, customs, visas, currency and health regulations. Travelers must also bear any disadvantages arising from such requirements after the travel contract has been confirmed. We will notify travelers of any changes as soon as possible.
10.
Travel insurance
We recommend that you take out travel insurance (including cover for unexpected events). If, after the start of the trip, the original itinerary is changed due to a strike by an airline or local provider and additional costs arise (such as rebooking domestic flights, fare changes, extra hotel nights, additional guide fees or car transfers), the Company is not responsible for these costs, as stated in our travel conditions, and you will be billed for them.
We suggest contacting your insurance company to check your travel coverage and whether it covers extensions for unexpected delays.